The substantial increase of high deductible plans is now declaring most patients essentially a self-pay patient, who may not even know what “allowed amount” means!
These mandates declare that we be more savvy, assertive and transparent regarding financial policies and insurance relationships.
Consider a total re-thinking or our Revenue Cycle – Re-aligning our workflow!! When, who, where and how often to approach?
Utilizing electronic payment options, payment plans and E – statements is a win-win plan for boosting your revenue cycle and patient’s meeting his or her financial responsibility.
This session will cover how to successfully incorporate electronic billing and credit card options into your accounts receivable policies and revenue cycle workflows.
Timing is everything! We can improve collections with and new approach that is respectful to the patient - from the first point of contact throughout the billing process with the patient’s involvement and faster remittance!
- Recognize areas of opportunity to communicate and work with patient expectation that increase your probability of collecting.
- Successfully Engage and Apply Billing Processes That Include Electronic Statements and Payment Options.
- Discover the advantages of transparency for both you and your patients.
- Actionable suggestions that can immediately be put into place in your practice.
About The Speaker: Susan Fink Childs, FACMPE
Susan is the Founder of Evolution Healthcare Consulting. She is a Board-Certified Fellow of the American College of Medical Practice Executives.
Susan helps practices THRIVE. Her experiences cover Operations, Responsibility And Role Definition , Revenue Cycle, Front Desk Collections, Customer Service, New Practice and Change Management.
Ms. Childs has authored for Orthopedic organizations as well as Greenbranch Publishing and the AMA. She served with local and national MGMA and as ACMPE Advancement Chair.
Susan supports compassionate and accessible care while recognizing the value of staff members. She loves working with staff member pride and responsibility.