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Webinar: Improve Patient Collections During & After COVID-19
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Webinar: Improve Patient Collections During & After COVID-19

When: Wed., June 10, 2020
1:00.-2:00 p.m. Eastern
Where: Adobe Connect
United States
Contact: Kelly Zoller

Online registration is closed.
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Improve Patient Collections Before & After COVID-19


It's hard to believe, but patients may actually be MORE apt to pay their outstanding balances with your practice now versus before the COVID-19 outbreak. There are proven cases where practices just like yours are seeing a surge in cashflow due to an expansion and modification of their A/R efforts. The good news is, you don't have to figure this out on your own.

During this webinar, nationally recognized practice management expert, Owen Dahl, will tell you exactly what steps to take to bring in more revenue from your patient accounts receivable. Owen will walk you through exactly how you can boost your cashflow by collecting more of the money you're due - when you need it most.

You'll receive easy-to-implement strategies that will improve your patient collections, decrease the age of your accounts receivable, and bring more money in the door NOW: 

  • Significantly reduce write-offs with clear collection communication and empathy 
  • Create customized payment plans that bring in cash and help your patients 
  • Stop asking for money, instead communicate your payment expectations and get them 
  • Modify your financial policies to improve patient satisfaction and get paid 
  • Draft staff collection scripts to engage patients, boost satisfaction and reduce A/R 
  • Collect delinquent patient amounts more successfully with easy policy modification 
  • Avoid patient refunds by more accurately categorizing your payer payments 
  • Overturn accounts receivable that you were ready to write off 
  • Turn a habitual AR abuser into a regular current account 
  • And so much moreā€¦. 

Who Should Attend?

This practical online collection training will be most beneficial to people at your practice involved in the patient invoicing/collection process. These include, but are not limited to: Physicians, NPPs, Practice Managers, Front Desk Managers, Billing Managers, Collection leaders, etc. This expert-led training will provide actionable strategies that will be beneficial to both medical and dental practices regardless of their specialty, size or location. 

Implementing just one of the actionable takeaways you'll receive from this expert-led training will more than cover your registration. So, don't wait - sign up for this must-attend online training today! 


About the Speaker

Owen J. Dahl, MBA, FALCHE, CHBC, LSSMBB, is a medical practice management consultant with more than 40 years of experience in consulting and managing medical practices. Mr. Dahl has had recent engagements in the areas of revenue cycle management; EMR implementation; operational assessments; implementation of Lean and Six Sigma principles; practice start-ups; integration of hospital and physician programs; and staff training in the areas of management and efficiency, strategic planning, mergers and acquisitions, organizational behavior, and information systems implementation.

Mr. Dahl has presented at several state and national MGMA meetings including the Lean Six Sigma series for White, Yellow, and Green belt certificates. He has also presented at the Pri-Med Conference 2009, the Association of Otolaryngology Administrators, the Association of Dermatology Administrators/Managers, oncology managers, U.S. Psychiatric Conference, the Assembly of Hematology and Oncology Administrators, and the Towards an Electronic Patient Record (TEPR) conference, among others.

He has authored the books: Think Business! Medical Practice Quality, Efficiency, Profits (2007); The Medical Practice Disaster Planning Workbook (2008); and co-authored Lean Six Sigma for the Medical Practice: Improving Profitability by Improving Processes (2009); and has written several articles and been interviewed for numerous journals.

Currently, Mr. Dahl is an adjunct professor at the University of Houston, Clear Lake, and is conducting a distance-learning program at the University of New Orleans. Mr. Dahl has also taught at Southern Illinois University, Our Lady of Holy Cross College, and Loyola University.


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