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AOA NOW: May 16, 2018
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Partners Edition: May 16, 2018


The AOA's Executive Partners work closely with the AOA year round to help the association provide members with resources and education in the unique specialty of otolaryngology practice management. This special edition of the AOA Now features educational content from our Partners. For more information and resources from our Partners, please visit the Partner page on the AOA website.



Don't Let No-Shows Ruin Your Revenue!
Every year, the American health care system loses $150 billion to missed appointments. According to Health Management Technology, this equates to approximately $200 in lost revenue per patient no-show! However, a few reasonable steps can protect the revenue of ENT practices from diminishing as a consequence of missed appointments.


Step 1: Preempt Clerical Errors
Before a practice can tackle the more complex problem of no-shows, they must do everything in their power to preempt clerical errors that may result in a lost appointment slot. According to recent research that appeared in the Clinics in Surgery journal, 10 percent of missed appointments directly result from clerical errors.


Solving this problem requires a centralized, well-organized scheduling system that is uniquely suited to the nuances of health care. Many clerical errors are simple in their nature…


Click here to read this full post and find out how you can reduce no-shows and improve your practice revenue!

For more information about AllMeds’ ENT-Specific EHR, PM and RCM go to



Increase Patient Satisfaction, Patient Care, and Your Bottom Line with Audigy Medical
Did you know that the majority of patient complaints are centered around customer service and that these experiences are the leading distinction between highly and poorly rated doctors? In fact, 96% of patient complaints are related to customer service whereas only 4% are related to the quality of clinical care.* Learn what the factors are that make up customer service and learn the top 5 ways to positively influence the patient experience in your practice. Download Audigy Medical’s Patient Satisfaction Guidebook.

*Vanguard Communications. Online Complaints? Blame Customer Service, Not Doctors’ Care. Accessed May 9, 2018.

Invest Your Time Where It Matters

The amgTM Network enables practice administrators to spend their time on the whole business, instead of on just pieces and parts. Many of our members tell us that they struggle fighting daily fires and too often the performance of their ancillaries takes a back seat. Our experienced business advisor team understands the constraints that limit performance excellence in your audiology and hearing aid clinics. Find out how to put simple, actionable plans in place that enable teams to deliver best-in-class patient care & profitability. Take advantage of the Network’s services today! Invest your time where you have the biggest impact.

Join us for our One Day Billing and Coding Seminar
Dealing with 3rd Party Reimbursement
June 8, 2018
Scottsdale, AZ
Cost $249 p/p
For more information and to register, Call Vanessa Avila at 844-967-5264,
or email at

To Learn More Visit
Or Call 866.566.7705



Enhance Your Services and Revenue
with Point-of-Care CT

Incorporating point-of-care computed tomography (CT) scanners into otolaryngology practices delivers a number of powerful benefits to both otolaryngologists and their patients. This technology adds convenience for many private solo and multiple physicians’ practices, which can result in improved patient care, lower patient costs and increased office revenue.


With this imaging technology available within your office, you do not have to delay cases or subject your patients to unnecessary treatment. The ability to preplan surgical procedures with intraoperative CT-guided image systems and add new procedures, such as balloon sinuplasty, can also lead to an increase in practice revenue.


Carestream Dental, a leader in in-office CT, not only provides the best-in-class hardware and software, but also will help practices with accreditation for reimbursement.


Call 800.944.6365 or visit to learn how we can partner with your office to provide improved patient care.



While You Care for Your Patients, We Care For Your Business
Elite Hearing Network is the largest network of independent hearing healthcare providers in the U.S. Founded in 1998, Elite is a subsidiary of Amplifon S.p.A., a global leader in hearing healthcare for over 60 years. We support more than 1,600 locations across the country and add new members every month.

We bring you personalized support from a team of experts working on your behalf to help you build your practice and improve your operations. We give our members the ability to deliver a stellar patient experience and thrive as an independent provider.

Maximize your profits with expanded buying power and simplified purchasing. Provide a better patient experience with improved operational excellence. Protect your independence and tap in to our expertise to help you run your practice more effectively.

You focus on treating your patients.
We focus on the growth of your business.

Elite Hearing Network



WHITE PAPER: Patient Selection and Management of In-Office Balloon Sinus Dilation under Local Anesthesia in Adolescent Patients
"This paper reports our experience with patient selection and management of these adolescent patients. We found that, with proper patient selection, in-office balloon sinus dilation under local anesthesia is well tolerated in this age group. Recovery times are rapid with most patients back to normal activities within one day. Clinically and statistically significant symptom improvement was observed through 6-month follow-up. The key to successful in-office balloon dilation in adolescents is careful patient selection, good communication, and creating a comfortable setting."


Download this Entellus white paper today to:

• Discover the rapidity of recovery with most patients

• Understand the keys to successful in-office balloon sinus dilation
• Determine the step-by-step procedure of in-office balloon sinus dilation as told by Dr. Jeffrey S. Rosenbloom


Note: The patients presented in this paper are a subset of patients who were enrolled in a multicenter study sponsored by Entellus Medical, Inc.


Download the White Paper



FINANCE: It's a Numbers Game
Looking to improve your practice’s fiscal performance? With Fuel Medical’s Key Performance Indicators, you’ll have the ability to analyze data from 18 key metrics and make decisions designed to boost your bottom line and course correct more accurately. Read Your Owner's Manual to KPIs. You’ll also have the opportunity to request a case study to see what monitoring and making small improvements to several KPIs did for one practice’s revenue.


Fuel Medical creates custom business programs and solutions for patient-focused, growth-minded medical practices. Visit our website to learn how working with Fuel Medical can take your practice further and our case studies page to find out how we do it. | | 360-210-5658



Advances in Contemporary Hearing Aids: Spring 2018

Vast technical advances and improved clinical outcomes impact contemporary hearing aid fittings. As all hearing care professionals know, the most common complaint from traditional hearing aid wearers remains their inability to understand speech in noise.


Recent outcomes in the professional literature (Beck & Le Goff, 2018) demonstrate that in the last two years, the unique and sophisticated sound processing used in Oticon OpnTM has delivered increased satisfaction (Beck & Porath, 2017), improved sound quality (Chasin, 2017) and statistically significant improvements in understanding speech in noise, and improved word recognition scores (Beck & Le Goff, 2017).


Previously, hearing aid fittings focused on making sounds loud enough to be perceived while not exceeding uncomfortable loudness levels. As hearing loss is often characterized simply by audiograms and elevated thresholds, improved thresholds made good sense and served as a reasonable starting point. However, Oticon OpnTM processes multiple aspects of acoustic information, to supply the brain with natural and necessary acoustic information to better detect, recognize, orient, separate and focus, allowing the wearer to better attend to the speech signal of interest.

Learn more about the outcomes of contemporary approaches to amplification.



Starkey Hearing Technologies Muse iQ Rechargeable Comes Out on Top!
Rechargeable hearing aids are popular in today’s market, and Starkey Hearing Technologies, Phonak and Signia have lithium-ion products. When it comes down to comprehensive comparisons, the Muse iQ Rechargeable performs better and offers patients more.

Muse™ iQ Rechargeable is 20 percent longer lasting, offering patients 30 hours of use, and fast, full-day charging with 80 minutes of streaming. On the other hand, Phonak only allows for 24 hours of use with 80 minutes of streaming. Additionally, the Muse iQ Rechargeable can last for 26 hours with 5 hours of streaming.

When it comes to size, Muse iQ Rechargeable is 30 percent smaller. It is the only device featuring a user-friendly on/off rocker switch and easy auto-on feature when the devices are removed from the charger to make using the devices simple. Phonak and Signia both have push buttons.

Finally, the Muse iQ Rechargeable charger is a contact charger with on-board battery that is transportable at no extra cost to the patient, making it easier to use and more efficient. And while Phonak does offer a transportable charger, it requires the additional purchase of the Power Pack. Phonak’s charging time is also 3 hours while Starkey Hearing Technologies’ is about 2.5 hours.

Designed for today’s modern on-the-go, active patients, the Muse iQ Rechargeable 900sync™ technology-enabled wireless hearing aids provide patients with the sound quality they expect and the ease and convenience they desire

Announcing Xoran Technologies’
New MiniCAT 2020

Xoran Technologies is proud to announce its release of its brand new MiniCAT 2020, a small, low-dose, cone-beam CT (CBCT) scanner specialized to assist physicians in the diagnosis of sinus disease. MiniCAT 2020 is the latest CT system added to the mix of Xoran’s growing suite of specialized CT scanners for use by physicians at their patient’s point-of-care.

MiniCAT 2020 is a streamlined CT system designed for ENT and Allergy physicians who need a quick, affordable CT system in their office to diagnose sinus problems.

In designing MiniCAT 2020, Xoran relied on feedback from its physician customers to develop a low-cost sinus CT system with the optional benefit of Xoran Service, which includes a Comprehensive Service Plan for the life of the system.

Association of Otolaryngology Administrators
2400 Ardmore Blvd., Ste. 302
Pittsburgh, PA 15221
p: 412-243-5156 | e:


2400 Ardmore Blvd., Suite 302
Pittsburgh, PA 15221
Phone: 412-243-5156
Fax: 412-243-5160

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