In the past, referrals to otolaryngologists from primary care physicians (PCP) were made on a person-to-person basis. Patients were referred to specialists not only due to their reputation for good patient care and communication but also because of how well the PCP and specialist got along and how well they knew each other. That has changed, and will continue to, as the ongoing transformation in healthcare plays out. As healthcare insurers continue to narrow their networks, hospitals take ownership of private practices, and accountable care organizations (ACO) emerge, referrals are becoming less personal and more randomly assigned. Read the full article - which quotes AOA President Kevin Watson and AOA Immediate Past President Danielle DeMaio-DeAngelis, COPM - on ENT Today's website.