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ASCENT Store: Webinar Recordings 2018
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2018-02-07 Technology to Increase Revenue & Decrease Workload

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Let's discuss your patient communication goals for your practice and see how other medical practices are leveraging their patient engagement!

If you are like most medical practices, contacting patients to remind them about their appointments is a major part of your business, yet most of the time the calls are made while your patients are at work and unable to answer the phone, which unfortunately leads to no-shows. Furthermore, full patient payments may not be received because the payment process is too complicated. Our presenters, Catherine D. Sampels, Director of Sales at AdTel International, and Rajesh Voddiraju, CEO at HealthiPASS, will show you how automating your office can decrease no-shows, increase revenue, and decrease unproductive manual calls and nonpayments.

Bridge the gap between your staff and patients and refine the way you connect — when and where it matters most. Patient engagement technology allows you to automatically deliver important notifications to your patients such as appointment reminders and recall reminders via text, email, and or voice. This technology also includes surveys and features that allow you to increase and improve your online reputation! Using patient engagement technology eliminates the timely task of calling patients manually, gives you and your patients a more effective way to communicate, and maybe most importantly frees up your time and your staff's time to do other things to ensure your patients are receiving the best patient experience. You can also automate check-in and payments.

Automating your practice encourages patients to remain accountable for their health while reducing your staff’s administrative grunt work. You can also increase client retention and optimize your operations.

Educational objectives:

• Learn about automated patient engagement technology from patient appointments to patient payment.

Discuss your patient communication goals for your practice.

Identify areas where you can use patient engagement technology to save time for your staff.

 Review how medical practices are currently using and benefiting from this technology.


Catherine D. Sampels is the Director of Sales at AdTel International. Adtel International is a software development company that has been committed to implementing new and proven technologies to enhance business communication for over 24 years. Adtel offers patient engagement software that shift the way businesses operate and changes the way people work. DoctorConnect automates and simplifies workflow. With patient engagement, practices of all sizes, can enhance their operations to reduce overhead and increase profitability.

Rajesh Voddiraju is the founder, president and CEO of HealthiPASS. Recipient of several awards & honors, speaking engagements and publications. HealthiPASS was started as a direct response to Mr. Voddiraju's personal experience with the often confusing and complicated healthcare patient billing process. HealthiPASS has evolved into a revenue cycle efficiency trailblazer that is fundamentally changing patient revenue collection in healthcare with an intuitive, transparent, patient-centric solution that virtually guarantees payment. Mr. Voddiraju has 22+ years of technology & executive management roles and a BS/MS in Computer Science as has taken management programs at UCLA and Tuck. 



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