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2019-10-23 Recruit and Retain Internal Billing Staff

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Handling your own billing, with an internal billing team, can be one of the most effective ways to capture and collect as much of your earned revenue as possible. But to do it right, your team must be strong, dedicated, and well-trained. 

Building a top-notch billing team takes time and effort. Once you've done it, you don't want to lose them! So how do you go about attracting--and holding on to--these crucial employees who make all the difference to your bottom line? 

Join consultants Laurie Morgan and Joe Capko of Capko & Morgan for a lively webinar with fresh ideas on building and retaining your best billing team.

Educational Objectives:

  • Learn tips and tricks for effective recruiting of new billing staff (and pitfalls to avoid!)
  • Understand the key motivators that keep employees engaged -- and how they relate to your billing team
  • Develop new metrics and incentives for goal-setting for your billing team
  • Learn how technology fits into the puzzle
  • And much more!

About the presenters:

Laurie Morgan is a medical practice management consultant, presenter, and author with Capko & Morgan. She is a frequent presenter on revenue maximization, process improvement, and marketing for medical practices. Her consulting builds on previous experiences as a senior executive and business owner. She has an MBA from Stanford University and an AB from Brown University.

Joe Capko is a medical practice management consultant with Capko and Morgan.  He has frequently contributed to conferences and publications on a variety of management topics including privacy and computer/network security.  He started his career at the Public Research Institute as San Francisco State University, of which he is a graduate.


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