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2017-06-28 Manage Difficult Conversations with Patients, Staff and Doctors

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Description

Communication. It’s the #1 challenge in most work environments. Julie Alexander is here to help you achieve better communication at every level for great results. Julie is a sought-after speaker, author, and consultant who works with organizations to create dynamic, productive workplaces and to move people from “OK” to “Awesome!" For more than 20 years, she has served clients from a variety of industries, including healthcare, education, manufacturing, government, technology, energy, legal and financial services. Join us and start managing your difficult conversations today!

Educational objectives:

• Learn the “dos” and “don’ts” of great communication that will make a positive difference.    

• Understand individual differences, appreciate the value of each team member, practice effective communication skills, and deal with conflict in positive ways.

• Build and demonstrate C.A.R.E. – Cooperation, Attitude, Responsibility, and Enthusiasm. 

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