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2019-08-28 How to identify toxicity and the impact it has on your practice

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It can be difficult to admit that you experience toxicity in your work environment. However, statistics suggest that toxicity in the workplace is more common than not. HR Magazine reported that along with education and academia, healthcare organizations produce some of the most highly toxic work environments. Harvard Business Review has even quantified the financial impact of toxicity in the workplace.


Indeed, toxicity in the workplace is a popular topic these days. Yet, most medical practices are doing little to address it because they don’t fully understand its impact.  Toxicity in the workplace not only affects the employees and patients, but it can also take a heavy financial toll. 


In this webinar, we will identify various forms of toxicity and how it impacts your team, your patients, and your financial bottom line. We will also open up the discussion to attendees to provide an opportunity to share some of the challenges they are facing in their practices. 


This webinar is part one of a two-part series.


Educational Objectives:


  • Identify how toxicity manifests itself within their individual practice. 
  • Quantify the potential cost to employees, patients, and the bottom line.
  • Define three actions which can initiate the reduction of toxicity in the workplace.


About The Speakers:


Airto Zamorano is one of the founders and Chief Executive Officer (CEO) for Numana Medical and Numana SEO. Before he launched his businesses in 2017, Airto was the CEO of a nine-location, ear, nose & throat practice, and two facial plastic surgery practices. Prior to his time as a practice leader, he was one of the original Regional Managers for Fuel Medical Group, where he expanded the company’s reach to the east coast and helped to create nationwide programs and services for private practices, universities, and hospitals. For nearly a decade, he has consulted with businesses and medical practices, identifying and implementing business solutions, and optimizing opportunities for expansion and growth.


Michael Page, AuD has served as a member of the Utah Cochlear Implant team, and as president, Utah Speech-Language-Hearing Association, member of the Primary Children's Medical Center Bioethics Committee, and board chair for the Division of Occupational and Professional Licensing.  He has held adjunct faculty positions at Utah State University, Brigham Young University, University of Utah and University of the Pacific. He served as chair and committee member of the AAA Ethical Practices Committee, Manager of Audiology/Cochlear Implant Program at Primary Children’s Hospital (Salt Lake City), as well as various management and executive positions with industry.  He is presently Chief of Clinical Operations for Numana Medical, functioning as a business consultant for audiology and healthcare practices specializing in aspects of ethical practice, professional boundaries, industry relationships, contract negotiations, employee relations, and strategic planning. 


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Pittsburgh, PA 15221
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