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2019-08-28 Building and maintaining a toxic-free practice culture

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A toxic workplace can wreak havoc on everyone in your practice. After identifying and quantifying the manifestations of toxicity in the workplace (as presented and discussed in the previous webinar), it now behooves administrators to take action to mitigate toxicity and develop a culture that will allow their practice to thrive. 


To achieve this goal, you must outline specific actions that will build a healthy workplace culture and avoid the hiring of potentially toxic professionals in the future. 


This webinar will address specific actions to help decrease existing workplace toxicity, as well as identify methods of job candidate evaluation and interviewing to ensure the right people are brought onto your team.  


Educational Objectives:

  • Define specific manifestations of toxicity in their specific environment. 
  • Describe at least three methods or actions which can be taken to reduce workplace toxicity.
  • Develop specific candidate interview questions and scenarios which can identify potentially toxic job candidates.


About The Speaker:


Michael Page, AuD has served as a member of the Utah Cochlear Implant team, and as president, Utah Speech-Language-Hearing Association, member of the Primary Children's Medical Center Bioethics Committee, and board chair for the Division of Occupational and Professional Licensing.  He has held adjunct faculty positions at Utah State University, Brigham Young University, University of Utah and University of the Pacific. He served as chair and committee member of the AAA Ethical Practices Committee, Manager of Audiology/Cochlear Implant Program at Primary Children’s Hospital (Salt Lake City), as well as various management and executive positions with industry.  He is presently Chief of Clinical Operations for Numana Medical, functioning as a business consultant for audiology and healthcare practices specializing in aspects of ethical practice, professional boundaries, industry relationships, contract negotiations, employee relations, and strategic planning. 


Airto Zamorano is one of the founders and Chief Executive Officer (CEO) for Numana Medical and Numana SEO. Before he launched his businesses in 2017, Airto was the CEO of a nine-location, ear, nose & throat practice, and two facial plastic surgery practices. Prior to his time as a practice leader, he was one of the original Regional Managers for Fuel Medical Group, where he expanded the company’s reach to the east coast and helped to create nationwide programs and services for private practices, universities, and hospitals. For nearly a decade, he has consulted with businesses and medical practices, identifying and implementing business solutions, and optimizing opportunities for expansion and growth.


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