The Service Excellence module addresses the principals of customer service (physical appearance, reliability, responsiveness, caring and sensitivity to inconvenience), service standards (importance, dignity, efficiency, accessibility and leadership) and learning your role in service excellence. This is another module that would be applicable to employees in all positions in the office.
AOA University provides self-learning training modules on a variety of topics and is brought to you by the Certification in Otolaryngology Practice Management (COPM) of the Administrator Support Community for ENT (ASCENT). Use these modules to train your new employees or to provide a refresher for your current employees. Once you own the modules, you can use them unlimited times throughout the year! Most modules will take approximately 20 minutes to complete and are followed by a post-test to assess your understanding of the information. If you complete a module and test successfully, you will receive a certificate of achievement.
AOA U training modules are provided as a unique link to view in your browser. Once you place your order, you will receive two emails - one confirming your purchase (receipt) and one containing your "downloadable items." Click the link inside this email in order to access the link to the module.