Join this webinar recording to tackle your patient satisfaction and engagement challenges and transform your patient experience. Thomas Jeffrey, the president of SullivanLuallin Group (SLG), will discuss the AOA-SLG Patient Satisfaction Survey.
Many physicians and practice leaders find themselves awash in survey data as healthcare providers grapple with the industry’s transition from fee-for-service pricing to value-based payment systems that include patient satisfaction metrics. Collecting information is the easy part; the real value comes from analyzing and translating patient satisfaction data into a clear action plan that drives measurable results and continuous improvement.
• Current trends
• The new focus of CAHPS Surveys
• Industry fallout
• What is most important to ENT patients